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      Basic computer troubleshooting 

    How to remove TSRs / Startup programs.

    About:

    This document contains information about how to remove TSRs temporarily from your computer memory and/or how to prevent TSRs from automatically loading each time your computer boots.

    Solution:

    How to temporarily remove a TSR from memory
    Disabling TSRs from loading automatically

    How to temporarily remove a TSR from memory

    The following is information on how to temporarily remove from memory TSRs or programs running in the background. Information on how to prevent these program from automatically loading each time the computer boots can be found later on this page.

    Removing a TSR in Windows 3.x
    Removing a TSR in Windows 95, 98, and ME
    Removing a TSR in Windows 2000 and XP

    Removing a TSR in Windows 3.x:

    To remove any currently running programs in the background, minimize all open Windows including Program Manager.

    Once each of the windows have been minimized, any currently running application running should be shown as a small icon. Open and close each of these icons except the Program Manager.

    Removing a TSR in Windows 95, 98, and ME:

    Press and hold ALT + CTRL + DEL. Once these three keys have all been properly pressed together, you should receive a Close Program Window.

    Highlight any of the listed items except Explorer / Systray and press the End Task Button. Repeat this process until you only have Explorer and Systray.

    Extra Information:

    • There is no way to highlight more than one of these icons.
    • Some of the listed programs may not be removed the first attempt, just continue to the next available, if any.
    • When End Tasking some of these you may receive "This Program is Not responding", simply click End Task again.
    • Pressing ALT + CTRL + DEL twice in a row will reboot the computer.
    • Each of the items you are removing will come back the next time you reboot the computer unless they are removed.

    Removing a TSR in Windows 2000 and XP

    Press and hold ALT + CTRL + DEL and click the Task Manager button. Within Task Manger, click the Applications Tab, select the program that you wish to End Task and click the End Task button.

    Note: You cannot End Task any of the systems processes. 

    Disabling TSRs from loading automatically

    Because many TSRs load up automatically when your computer starts you may find it a burden to manually unload each of these programs each time you reboot the computer. The following are instructions on how to remove these programs from starting up automatically.

    Microsoft Windows 3.x users

    1. In File Manager open the Main group
    2. Locate and open the Startup Folder
    3. Delete the program you wish to not startup from the startup folder

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the autoexec.bat, win.ini.

    Microsoft Windows 95 users

    1. Click Start / Settings / Taskbar & Start Menu Programs
    2. Click the Start Menu Programs tab
    3. Click the advanced button
    4. Open the Programs folder
    5. Open the Startup folder and remove the program you wish to not start automatically.

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the autoexec.bat or win.ini for Windows 95 users, or in the system registry for Windows Windows 95 or Windows NT users.

    Microsoft Windows 98 and Windows ME users

    1. Click Start / Programs / Startup
    2. Right click and delete the file you wish to not start automatically.

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the autoexec.bat, win.ini, system registry or Windows 98SE or Windows ME users can disable programs through the System Configuration.

    Microsoft Windows NT 4.0 users

    1. Click Start / Settings / Taskbar & Start Menu Programs
    2. Click the Start Menu Programs tab
    3. Click the advanced button
    4. Open the Programs folder
    5. Open the Startup folder and remove the program you wish to not start automatically

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the system registry.

    Microsoft Windows 2000 users

    1. Click Start / Programs / Startup
    2. Right click and delete the file you wish to not start automatically.

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the system registry.

    Microsoft Windows XP users

    1. Click Start / Programs / Startup
    2. Right click and delete the file you wish to not start automatically.

    If you were unable to locate the program automatically loading following the above instructions, attempt to locate this program in the system registry or msconfig.

    Autoexec.bat

    Note: This section is only applies to Windows 3.x and Windows 95 and 98 users. If you are uncertain which version of Windows you are running, please click here.

    After following the above instructions for the Operating System you are running, if the program or TSR is still loading each time you boot your computer, it is possible that program may be loading in your autoexec.bat. Information about the autoexec.bat and how to edit it can be found on our Autoexec.bat / Config.sys page.

    Win.ini

    Note: This section is only applies to Windows 3.x and Windows 95 and 98 users. If you are uncertain which version of Windows you are running, please click here.

    If the program continues to load and you have checked the startup folder and the autoexec.bat for this program or file, it is also possible for this program to load in the win.ini file. To check this file, follow the below steps.

    1. Windows 3.x users click the File menu and click Exit to get to a MS-DOS prompt.
    2. Windows 9x users click Start / Shutdown and restart the computer in MS-DOS prompt.
    3. Once at the MS-DOS prompt, type:
      cd\windows <press enter>
      edit win.ini <press enter>
    4. In the win.ini file you should have several lines of text, locate the line that reads:
      LOAD=

      or

      RUN=
    5. Verify that these lines are just LOAD= or RUN=     If text is following either of these statements it is possible that this may be the program loading each time your computer boots.
    6. To temporarily disable these lines, you can place a semicolon in front of these lines, as shown in the following example:

      ;RUN=
    7. To save this file, choose File (ALT + F) and then Exit and save changes on exit.

    System Registry

    Note: This section is only for Windows 95 and 98 users, Windows ME users, Windows 2000 Users, and Windows XP users.  If you are uncertain which version of Windows you are running, 

    Windows 98 users should attempt to disable startup programs through the System Configuration before doing the system Registry.

    If the program continues to load after rebooting your computer and you have verified that the program does not exist in your startup, autoexec.bat or win.ini, the last and only other location that this program or TSR may be loading is the system registry. Before attempting to edit or change the system registry, it is important you read our registry page to understand the potential risks of editing the registry.  

    Once you have familiarized yourself with the system registry, open the following registry key to see if the program or TSR is loading in the system registry. 

    [HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT...
    \WINDOWS\CURRENTVERSION\RUN]

    If you locate the program that is loading, simply delete this program from the above key (do not delete any other files from any other keys). 

    System Configuration

    Note: This section is only for Windows 98 and Windows ME users. If you are uncertain which version of Windows you are running, 

    To disable startup programs through the System Configuration, follow the below instructions.

    1. Click Start / Programs / Accessories / System Tools / System Information
    2. In the System Information Window, click the Tools drop down menu and select the System Configuration Utility
    3. Select the Startup tab and uncheck the programs you wish to not load up automatically.

    System Configuration Utility also known as msconfig

    Note: This section is only for Windows XP users. If you are uncertain which version of Windows you are running, please click here.

    To disable programs from automatically loading, follow the below instructions.

    1. Click Start / Run / Type msconfig and press enter.
    2. This will open the "System Configuration Utility" window.
    3. Within this window click the "Startup", uncheck each of the startup tasks you no longer wish to load. If you are uncertain what startup programs are causing your issues, try un-checking all of the items and then slowly start checking each of the items until you determine the source of your issue.

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